| | Free delivery within the UK for orders over £50.00 About Us Chirpi are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Chirpi
4 Querneby Avenue
Mapperley
Nottingham
NG3 5HU
Phone: 0115 9621988
Fax: 0115 9621988
Email: sales@chirpi.com
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept paypal. Paypal is a safe easy way to pay online, we do not need your credit card number.
We also accept credit/debit cards over the telephone. Please telephone 01934744866 to make payment this way
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Order Delivery and Dispatch
Chirpi currently delivers to destinations worldwide via the following services:
Standard Delivery
- Orders within the UK - £3.95 (1-3 working days depending on location)
- Orders over £50.00 within the UK - FREE (1-3 working days depending on location)
- Orders to Europe - £6.95 (3-5 working days depending on location)
- Orders to Rest of World - £9.95 (5-10 working days depending on location). Please not that some larger items will incur additional charges
If you require next day delivery please contact is for price details.
You will be notified of the delivery costs automatically before you submit your credit card details.
The delivery costs detailed are PER ORDER, so you can order a much as you like at the same time and the delivery charge will remain the same.
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Delivery Schedule You will be sent a confirmation email as soon as your order is dispatched, so you know when to expect delivery of your order.
In the event of the product(s) you have ordered being temporarily out of stock, we will email you to let you know the estimated date of dispatch. At this stage, it will be possible to cancel your order if the delivery date is unsuitable.
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and Chirpi is not responsible for them.
Orders are dispatched by Royal Mail (2nd Class) and DHL within the UK. All orders outside the UK are dispatched by Royal Mail Airmail and the Local Postal service of the destination country.
We will make every effort to deliver within the time stated on chirpi.com but we will not be liable for any loss caused to you by late delivery.
If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-3 days (within the UK), Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.
Please note that while items sent by Royal Mail Airmail usually arrive within 3-10 working days (Europe and Rest of the World), Royal Mail stipulate that only items still not delivered after 25 working days can be officially classified as lost.
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| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges VAT is included in the cost of the product. |
| Credit Card Security We accept Paypal which is a secure way of sending payment online. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on [01934 744866] (International +44 [1934 744 866]) or fax us on [01934 732 315] or write to us at:
Chirpi
18 West Street
Axbridge
Somerset
N=BS26 2AD |
Privacy Policy Chirpi.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Refunds and Returns
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Unwanted Products
If for whatever reason you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days, with the despatch note, and we will refund you the price you paid for that product (excluding P&P). Please note - it is the responsibility of the customer to take reasonable care of the product(s) during this period, and to return them in an unused state.
We will make the refund directly to the credit/charge card used to place the original order within 30 days of the cancellation and you will only have to pay for the return postage of the Products.
Faulty Products
We try to select and package the Products as well as possible to ensure they arrive in tip top condition. However, if a Product arrives damaged or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 14 days of receipt.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
Please contact us by email (at sales@chirpi.com) to inform us of your wish to return Products.
We may allocate you with a Returns Code which should be included with the package to improve processing of your return.
You will be responsible for the returned products until they reach us so please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to the address below.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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